Supporting good practice

Fluere Consulting works with organisations supporting children, young people and families.

My aim is to support greater flow in everyday practice, allowing practitioners to devote more of their knowledge, attention and energy to the people they support.

Let's Talk
Emma presenting at a meeting

About Fluere Consulting

Fluere (Latin verb) "to flow".

Working with children and families can be complex. Practitioners often navigate uncertainty and make difficult decisions amidst competing priorities and demands. Their ability to approach this work thoughtfully is influenced by the relationships and organisational conditions surrounding them.

Fluere takes a relational and systems-informed approach, drawing on contemporary safety science to understand how safety is created through everyday practice. I am interested in how work actually happens, including how practitioners navigate complexity and adapt to changing circumstances to support children and families.

I work collaboratively with practitioners and organisational leaders, drawing on their knowledge and experience while bringing an independent perspective. Together, we can explore what is happening in practice, develop a shared understanding of what good work looks like, and consider the conditions that enable or constrain it.

Organisations play a vital role in supporting and assuring the quality of practice. This includes providing opportunities for reflective practice and shared learning, alongside effective systems for practice oversight and quality improvement. Practitioners need time to think with colleagues, and support to exercise sound professional judgement.

Cultural safety is integral to my approach. I recognise the importance of First Nations leadership and self-determination, and my responsibility to work respectfully alongside Aboriginal and Torres Strait Islander peoples. This includes attention to how organisational systems and practices shape the experiences of First Nations children and families.

Available Services

Fluere Consulting provides specialist consultation to health and human services organisations. Services are tailored to the needs of practitioners, teams and organisations.

Complex Case Consultation and Review

Independent consultation for complex practice situations, including relational and systemic formulation and support for collaborative decision-making.

This work helps practitioners develop a fuller understanding of the child and family story, navigate complex interagency relationships and consider how services can respond more effectively.

Consultation can happen as a situation is unfolding, to support planning and decision-making, or afterwards, to review what happened and what can be learned.

Critical Incident Review and Organisational Learning

Independent, systems-informed incident reviews that seek to understand how events unfolded and the conditions influencing practice.

My approach draws on contemporary safety science and restorative just culture, moving beyond a narrow focus on individual error or procedural compliance to understand the realities of everyday work. Reviews are strengths-focused, with attention to what supports good practice and what organisations can learn to strengthen safety.

I recognise that serious incidents can have a profound impact on everyone involved, including practitioners, who are sometimes described as second victims. My approach is sensitive to these experiences, with an emphasis on fair enquiry and respectful engagement throughout the review process.

The aim is to support meaningful organisational learning that can be embedded in everyday practice, rather than simply generating recommendations in response to an incident.

Clinical Governance and Practice Improvement

Consultation and advice to help organisations examine and strengthen the systems that support safe and effective practice.

This may involve reviewing governance arrangements, improving incident management processes, developing practice frameworks or identifying opportunities to improve the conditions in which practitioners work.

Clinical Supervision and Reflective Practice

Individual and group supervision, reflective consultation and facilitated professional discussions provide opportunities for practitioners to explore uncertainty and consider different perspectives.

This supports practitioners and clinicians to develop their professional judgement, with attention to the emotional and intellectual demands of complex work.

Facilitation, Education and Workforce Development

Professional learning, facilitated workshops and consultation with teams experiencing practice or organisational challenges.

I am particularly interested in supporting reflective cultures where practitioners can engage constructively with uncertainty and learn from one another.

Research, Analysis and Practice Development

Evidence reviews, thematic analysis, professional writing and development of practice resources to support frontline staff, organisational decision-making, and service improvement.

Director of Fluere Consulting

Photograph of Emma

Emma Bergwever

Director and Principal Consultant | Social Worker

I am a social worker with more than 20 years' experience across public mental health, child protection and community services. My career has taken me from working directly with children and families through to leading clinical teams, developing practice approaches and supporting organisations with complex challenges.

I've always been interested in the relationships and systems that shape people's experiences. This has influenced how I approach my work with children, families and practitioners, and my experiences across clinical practice and organisational leadership have continued to challenge and deepen my thinking. Over time, I've become increasingly interested in what shapes the decisions and responses of organisations and their leaders, including the influence of broader social and political contexts, community expectations and historical approaches to welfare and human services.

I enjoy working with people to make sense of complex situations. I'm naturally curious and like to hear different perspectives, particularly when there isn't an obvious answer. I take a thoughtful and collaborative approach, creating space for people to talk openly, reflect on what's happening and explore possibilities together. I've seen some of the most meaningful progress happen when people feel comfortable enough to acknowledge that they're unsure what to do next. It can be a turning point, where defensiveness gives way to greater openness and connection, allowing people to think more creatively and collaboratively about the way forward.

My professional experience spans direct clinical practice, multidisciplinary team leadership, statewide practice development and organisational quality and safety. I've held specialist advisory roles in statutory child protection, contributed to child death review processes, and led work to strengthen clinical governance and incident management. Across government and not-for-profit organisations, I've developed practice approaches, supported the implementation of practice frameworks and contributed to service redesign. My training in safety leadership has further informed my interest in how organisations learn from everyday practice, alongside their responses to adverse events.

I approach sensitive and challenging situations with care, curiosity and respect for the different perspectives people bring. I value professional rigour, but I also think there's room for warmth, humour and humanity in the way we work together.

My practice is informed by relational and developmental perspectives, public health, systems thinking and contemporary approaches to safety and organisational learning. I am committed to cultural safety, First Nations self-determination and continuing to learn what it means to be a respectful and effective ally.

I hold a dual Bachelor of Social Work and Bachelor of Arts (Women's Studies) (2003) from the University of Queensland, a Master of Public Health (2014) and a Graduate Certificate in Safety Leadership (2022) from Griffith University.

Frequently Asked Questions

Yes. Finding the right person to support you in your work is important, whether this is for you personally, or for a project within your organisation. I welcome the opportunity to discuss options before any commitments are made. Please email, text or phone for an informal catch-up.

Please send me a message to request the current fee-schedule.

Depending on the nature of the work, a quotation will be provided at an hourly, half-day, or full-day rate.

Yes. I am available to work with practitioners and organisations within southeast Queensland and further afield. I can accommodate multi-day visits depending on your location and needs. Remote consulting is available.

I am a member of the Australian Association of Social Workers and the Child Protection Practitioners Association of Queensland.

Let's Talk

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Address

Meanjin Brisbane QLD, Australia

Phone

+61448648783

Email

emma.bergwever@fluereconsulting.com.au

ABN

46571094128

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Acknowledgement

I live and work on the unceded lands of Turrbal and Jagera people. I acknowledge their enduring connection to the land, and pay respect to their peoples and Elders, past and present.